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Facility Management’s primary objectives are reducing costs, standardising operations and improving the quality of facilities related services for our clients.
Quoting the British Institute of Facility Management, Facilities Management is defined as: “The integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.”
Recognising that we could not possibly provide all the solutions to our clients’ facility management needs, our emphasis when it comes to Facility Management is to insist that we work only with the best service partners in the industry.
We select our panel of service partners based on a comparison of their performance against our quality benchmarks. Our panel of service partners are assessed amongst others on the number of service call backs and each corresponding call back’s response time.
Our service partners are assessed fairly and their performances are tracked and reviewed periodically by PFS ’s internal auditors, to ensure that good service levels are maintained at all times.
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